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© 2019 Africlaim ltd.

Privacy policy

In this privacy policy, we explain how we handle your personal data when you visit our website and use our services.

Africlaim processes and protects your personal details with the greatest possible care and complies in all events with the European Union (EU) General Data Protection Regulation (GDPR) requirements. Also, client details are never made available to unauthorized third parties.

For the procedure - which is of a legal nature - to get compensation from the airline company we do need personal details, such as your email address and other personal information. The information will only be used internally and to the extent necessary for filing a compensation claim.

In case of any inquiries or if you would like to exercise any of your rights provided in this notice, you may submit such inquiries and requests by contacting us directly.

1. HOW WE USE YOUR PERSONAL DATA?

1.1. This section provides the following information: categories of personal data, that we process; in case the personal data that we did not obtain directly from you, the source and specific categories of that data; the purposes for which we may process your personal data; the legal bases of the processing.

1.2 We process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type & version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. We obtain such data through the use of cookies and similar technologies. We process such data to have a better understanding of how you use our website and services. The legal basis for this processing is our legitimate interest, namely monitoring and improving our website and services.

1.3. We process your account data (“account data”). The account data may include your name and email address, phone number, date of birth and other data that you provide while registering. We obtain such data directly from you. We process account data for the purposes of operating our website, providing our services, ensuring the security of our website and services and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract as well as our legitimate interest, namely monitoring and improving our website and services.

1.4. We process information relating to the provision of services by us to you on our website (“service provision data”). The service provision data may include your contact details, bank account details and information, related to services (information on the relevant flight, documents necessary for the claim, communication for the purpose of service provision and similar). The service provider data is processed to provide services and keep proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

1.5. We may process information that you provide to us for the purpose of subscribing to our email messages and newsletters (“messaging data”). The messaging data is processed to send you relevant messages and newsletters. The legal basis for this processing is your consent. Also, if we have already provided services for you on our website and you do not object, we may also process messaging data on the basis of our legitimate interest, namely seeking to maintain and improve customer relations.

 

1.6. We may process information relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. In case of communication through our website, the website will generate the metadata associated with communications made using the website contact forms. The correspondence data is processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business, ensuring uniform and high-quality consultation practice and investigating disputes between you and our employees.

 

1.7. We may process any of your personal data identified in this notice where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

1.8. We may process any of your personal data identified in this notice where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

1.9. In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2. WHEN WE PROVIDE YOUR DATA TO OTHERS?

2.1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

2.2. We may disclose your personal data to our payment service providers. We will share service provision data with our payment services providers only to the extent necessary for the purposes of processing your payments, transferring funds and dealing with complaints and queries relating to such payments and transfers].

 

2.3. We may disclose your personal data to other service providers as long as it is reasonably necessary to provide specific services (including, website hosting service providers, courier service providers, providers of servers and maintenance thereof, email service providers). We take all the necessary measures to ensure that such subcontractors would implement proper organizational and technical measures to ensure the security and privacy of your personal data.

 

2.4. In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3. HOW LONG WE STORE YOUR DATA?

3.1. Your personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. In any case, it shall be kept for no longer than: access data will be retained for no longer than 3 (three) years following your last update on the account or 10 (ten) years following the end of the provision of services (whichever is later); service provision data will be retained for no longer than 10 (ten) years following the end of provision of services; messaging data will be retained for no longer than 2 (two) years following the provision of consent or, in case, the messaging data is being sent to the present clients in order to maintain and improve customer relations, for no longer than 2 (two) years following the end of provision of the respective services; communication data will be retained for no longer than 2 (two) months following the end of such communication.

3.2. In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. I. e. usage data will be retained for as much as will be necessary for the relevant processing purposes.

 

3.3. Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

4. MARKETING MESSAGES

4.1. In case you consent, we will send you marketing messages via email and/or SMS to inform you of what we are up to.

 

4.2. Also, if we already have provided services to you and you do not object we will inform you about our other products that might interest you including other information related to such.

 

4.3. You may opt-out of receiving marketing messages at any time.

 

4.4. You may do so by:

  • choosing the relevant link in any of our marketing messages;

  • contacting us directly

 

4.5. Upon you having fulfilled any of the provided actions we will update your profile to ensure that you will not receive our marketing messages in the future.

 

4.6. Please be informed that as our business activities consists of a network of closely related services, it may take a few days until all the systems are updated, thus you may continue to receive marketing messages while we are still processing your request.

 

4.7. The opt-out of the marketing messages will not stop you from receiving messages directly related to the provision of services.

5. YOUR RIGHTS

 

5.1. In this Section, we have summarised the rights that you have under data protection laws. Some of the rights are complex thus we only provide the main aspects of such rights. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

 

5.2. Your principal rights under data protection law are the following: the right to access data; the right to rectification (note that you may exercise most of this right by logging to your account here); the right to the erasure of your personal data; the right to restrict processing of your personal data; the right to object to processing of your personal data; the right to data portability; the right to complain to a supervisory authority; and the right to withdraw consent.

 

CHANGES TO THE NOTICE!

 

Any changes to this notice will be published on the website and, in case of material changes, we may inform you about such via email.